Website Privacy Policy

This policy covers Serving Youth Ohio's public website and online forms. Protected health information created or received in the course of treatment is governed separately by our Notice of Privacy Practices.

We collect only what we need to respond to you and coordinate care:

• Contact details you submit through our contact, referral, or intake forms (name, phone, email, and the message you write).
• Account information if you use a client, provider, staff, or admin portal.
• Basic technical data such as browser type, device type, and pages visited.

We use submitted information to respond to inquiries, process referrals, schedule services, verify insurance eligibility, and operate and improve the website. We do not sell personal information, and we do not use client information for advertising.

We share information only with service providers that help us operate (for example, secure hosting, our electronic health record, and our referral form provider), and only under agreements that require them to protect it. We may also disclose information when required by law.

Traffic to this site is encrypted in transit. Portal accounts require authentication, and access to client records is limited by role. No method of transmission over the internet is completely secure, so please do not email clinical details or crisis information — call us or dial 988.

We serve minors, but our website is intended for use by parents, guardians, and referring professionals. When a minor is enrolled in services, a parent or guardian completes and signs the required forms.

You may request access to, correction of, or deletion of information you submitted through our website by contacting us. Requests involving treatment records follow the process described in our Notice of Privacy Practices.

We may update this policy. The effective date above reflects the most recent version, and material changes will be posted on this page.